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4 modules · ~18 min
Leadership & Chain of Command
Who's who at the top, who reports to whom, and how to work with leaders — including when and how to escalate.
What you'll be able to do
01
Know what every C-suite role actually owns
02
Read an org chart and the reporting lines in it
03
Tell stakeholders apart from end users
04
Escalate issues the right way using a RACI
Modules
4 in this track- 1 The C-Suite: Who Owns What Free The 'Chief ___ Officers' at the top, and the one line that captures each one's job. Start →
- 2 Chain of Command & Org Structure Free Who reports to whom, what the levels mean, and why 'going over someone's head' is risky. Start →
- 3 Stakeholders vs End Users Free Who decides and funds, versus who actually uses the thing — and why you need both. Start →
- 4 Working with Leaders: Escalation & RACI Free How to raise problems the right way, and how to know who's responsible for what. Start →